Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
A software 'robot' is a software application that replicates the actions of a human being interacting with the user interface of a computer system. For example, the execution of data entry into an ERP system - or indeed a full end-to-end business process - would be a typical activity for a software robot. The software robot operates on the user interface (UI) in the same way that a human would; this is a significant departure from traditional forms of IT integration which have historically been based on Application Programming Interfaces (or APIs) - that is to say, machine-to-machine forms of communication based on data layers which operate at an architectural layer beneath the UI.
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